Shipping

Studio Quincy pieces are carefully packed and shipped from Australia. Each order is prepared with care.

Order Processing

Ready-to-ship products are dispatched within 2 business days of your order being placed.

Made-to-order, bespoke, resized or customised pieces require additional time, please allow 6-8 weeks. Estimated production and dispatch timeframes will be noted on the product page or confirmed with you directly.

You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

Australian Shipping

We offer free express shipping within Australia on all orders over $250 AUD.

All jewellery orders are sent with tracking. Signature on delivery may be required.

International Shipping

Studio Quincy ships internationally to selected countries.

We offer free* express shipping internationally on all orders over $250 AUD.

International delivery timeframes vary depending on the destination and customs processing in your country.

*Please note that international orders may be subject to import duties, taxes, customs fees or local charges. These are not included in the Studio Quincy order total and are the responsibility of the customer.

Studio Quincy is not responsible for delays caused by customs or local postal services once an order has left Australia.

Lost or Delayed Parcels

Once your order has been dispatched, you will be able to monitor its progress using the tracking link provided.

If your parcel appears delayed, please contact us at kelsee@studioquincy.com and we’ll assist where possible. While Studio Quincy will help follow up with the carrier, delivery delays outside of our control do not qualify for cancellation or refund once an order has shipped.

Questions

For any shipping questions, please contact us at kelsee@studioquincy.com before placing your order.